Tru is so much better than the usual hotels where we stay (like Econo Lodge & Holiday Inn Express), but the lobby seemed like a confusing jumble of the reception desk, a market, coffee station, and seating area; maybe because this was our first visit to any Tru & we just needed to get comfortable with the layout. Check-in was thru the app but no one was at the desk when we arrived. Also, not see any signs giving us any idea of where the elevators were, and what services were available in the lobby. Those minor issues were quickly forgotten once we were settled into our spacious room & lounging on the comfortable bed. Overall, a very pleasant experience. We will gladly stay at Tru again.
Andrew
מרץ 2025
Location was ideal for our needs. Room was exceptionally clean and comfortable for our brief overnight stay. Loved the light blocking window shades--sealed on the edges. Bed was super comfortable. Very quiet room, though the hotel was full. Bathroom was very nice with a fantastic shower! Found a great seafood restaurant nearby in Florence. Very likely to stay here again as location is on a frequent travel route. Well equipped gym for a road weary car traveler.
Catherine
מרץ 2024
Felt safe at hotel. Not so much in surrounding areas. Breakfast was really nice. Pancake machine had me interested. Tasted great with strawberry and whip toppling
Shaikewitz
ינואר 2025
Heat Pump with controllable T Stat on wall. Comfortable bed with numerous pillows Excellent attentive overnight desk Mamager. Bathroom/shower design/layout. Community Lobby Space. Lobby Entrance/Egress door automatic bi-part slider doors. 12 noon checkout time. Interior design & decor. Color. Room window shade. Clothes hooks on wall.
Michael
יולי 2024
The room was clean.
Michael
יולי 2024
The rooms were very spacious, cleaned and comfortable everything worked. It was a cheer pleasure to be in a handicap room that I had plenty of room to move around.
Bellan
פברואר 2024
not much to complain about the “Tru” concept of Hilton, apart that they are getting a bit too pricey, at times more or less indifferent front office staff, primarily in the southern US. Impeccably clean as usual, but NOT all created equal….. some people still like to read books of magazines before going to bed, the lack of reading lamps was obvious, but not the « 5th degree 150 Watt /LED lamps over the bed need to go. Mr Manager perhaps you should leave your office on a while and go on a tour! Will NOT return there, to Florence, SC
Ulrich
אפריל 2023
Fallon at front desk was exceptional. She was super friendly and very accommodating to my request. She informed of the rewards program and checked in to make sure everything was ok with my room.
Sarah
יולי 2024
The rooms were updated, clean and comfy.
Teresa
אפריל 2024
We usually travel with our small dog and try to stay in TRU hotels when possible. They are conveniently located, pet friendly and the staff and stays are consistently top notch. Rooms are clean, good sized so that you're not stepping on each other and no carpet which is a plus.
Pablo
ינואר 2025